Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
At bloomienia, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect data when you interact with our website and services.
By using our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us with any questions.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Project Information: Details about your space, design preferences, and specific requirements
- Communication Data: Messages, inquiries, and correspondence with our team
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Usage Data: Pages visited, time spent, navigation paths, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookie Data: Information stored through cookies and similar technologies (see our Cookie Policy)
How We Use Your Information
We use collected information for the following purposes:
Service Delivery
To provide botanical design consultation services, respond to inquiries, schedule appointments, and manage ongoing projects. This includes communication about service details, timelines, and project progress.
Communication
To send service-related updates, respond to questions, provide care guidance for botanical installations, and share information about seasonal adjustments or maintenance recommendations.
Website Improvement
To analyze how visitors use our website, identify technical issues, improve user experience, and develop new features that better serve our clients' needs.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and governmental requests. This includes maintaining records required for business operations and tax purposes.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific purposes such as marketing communications
- Contract: To fulfill our contractual obligations when providing design services
- Legitimate Interest: For business operations, fraud prevention, and security
- Legal Obligation: To comply with applicable laws and regulations
Data Retention
We retain your personal information for different periods depending on the purpose:
- Contact Form Submissions: 3 years from last contact
- Service Records: 5 years from project completion
- Financial Records: 7 years (required by Singapore law)
- Marketing Data: Until consent is withdrawn
After retention periods expire, we securely delete or anonymize your data unless longer retention is required by law.
Data Protection Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission secured with SSL/TLS encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular backups
- Staff Training: Regular privacy and security training for team members
In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws.
Your Privacy Rights
Under applicable data protection laws, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Data Portability
Receive your personal data in a structured, commonly used format
Right to Object
Object to processing of your personal data for specific purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Third-Party Services
We may use third-party services that collect and process data on our behalf:
- Analytics Providers: To understand website usage and improve our services
- Hosting Services: For secure website and data storage
- Email Services: For communication and service delivery
These third parties are contractually obligated to protect your data and use it only for specified purposes. We do not sell your personal information to third parties.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to active clients about material changes
Your continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
bloomienia
72 Amoy Street
Singapore 069891
Phone: +65 6749 2318
We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.